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Darrell Pope is very knowledgeable and professional. His advice on design and performance was most helpful .
We have dealt with Michael Zwier at Pella Windows and Doors in Timonium and we can't say enough about how incredible Mike has been. We've replaced all our windows and several doors and the Pella products and their installation teams are outstanding. Absolutely, these folks are the best! Everyone has complemented them and our house looks so much better. These windows are efficient and beautiful. We couldn't be happier.
Outstanding service from start to finish. Could not be happier so far with our custom windows.
Representative, Matt Davidson, was on time and went over everything so that we understood what was going to take place. Very professional.
Andrew Dahdah was very professional and easy to work with. He demonstrated superior product knowledge. We knew what we wanted and he focused on our requirements but also did a great job suggesting alternative options to consider. We selected Pella as our provider for new exterior French doors.
Friendly people good show room.
I had 3 exterior doors replaced on my townhouse with Pella. The process of engaging Darrell Pope to quote the project was very easy. Doors are not inexpensive, but I do feel there was some solid value with what I ordered from Pella. Great communication throughout the process. After my order was submitted, Pella coordinated the installation for about 9 weeks out. The installation date was confirmed the week before and I was told what to expect during the install. Day of installation went really well with 2 minor hiccups. 1 was some trim needed to be painted after installation. This turned out to be a very minor thing and the install team took care of this easily. There was also a missing piece of trim on a sliding glass door where the screen door locks. The Pella team quickly identified what needed to be done to fix this and has since coordinated the install of the missing piece. As I said early in this review....doors are expensive. With that said, I am happy with my Pella purchase. Love the product and very much enjoyed working with Darrell and the entire Pella team.
Thanks Darrell thank you for helping me with my home project. I appreciated the customers service.
The sales guys (including Matthew S.) were really patient and friendly. They sent reminders but didn't pressure me. I had a few modifications to the contract based on our conversations and they honored in the contract what they had communicated verbally about the time frames. I think the boiler plate is just set up to be flexible in Pella but as a customer I didn't want to sign off on a two day installation instead one one day. The price seems high to me but others (not Pella) have told me that the value is in the warranty. If you get bad up windows it'll come back to bite you if you use Lowe's, or so I am told!
Matthew was very helpful, knowledgeable, friendly and patient, even as I interviewed 4 other vendors, none of whom could offer the quality of product for the price.
Great experience getting our quote and windows ordered with Matthew Sewell. Matthew was very professional, proactive and knowledgeable as we worked through our quote. We’re looking forward to next steps with Pella and having our new windows in our home.
Steve was great from start to finish. Never pushy, just helpful and attentive.
Just signed my contract with Andrew Dahdah! His enthusiasm and passion for windows are contagious. I’m eagerly looking forward to seeing the final results!
After making a deal with Andrew Dahdah, I've been impressed with how he followed up to ensure everything went smoothly. His dedication to customer satisfaction really shines through!
Darrell did a wonderful job on my windows And he was very professional
Steve was detail-oriented and knew his products well. He also has a very good eye for design. We would work with him again.
Darrell Pope arrived timely and did a excellant job of explaining the product and process. I am now awaiting our new front entrace way and picture window in our dining area. Thank you Darrell.
Andrew Dahdah took charge of the on-site team and showcased remarkable efficiency. He guided me through all the work completed and took the time to clarify aspects I didn’t quite grasp. Hats off to him and his crew!
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