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Used Pella Architect Series on our custom build. I am very happy with the product and extraordinary service they provide us.
Look Pella doors are nice and well made... but your prices are ridiculously expensive! Nobody should pay $5500 for 1 Door!!! ARE YOU KIDDING ME!!?? Chill with all the foolishness!
Rhett was amazing! He knew his stuff! He was able to answer all my questions and make suggestions! Looking forward to having new windows and a door!
Jesse came today to fix an issue with our new Pella windows. He was quick and courteous and explained a piece he found during the repair that needed replaced and how he would address that.
I had already planned to replace my windows a few years ago, some probably were the original windows installed 50 years ago when the house was built and they had become rather drafty and and unfortunately the cold caused one to snap. So after calling and setting up an appointment to see the cost and replacement timing was pleasantly surprised to find they had a zero interest credit card offer which really sealed the deal. John was really good at explaining the various components of the windows for the quote. The measurement person was equally effective and was able to get all the measurements within an hour appointment. The installation process was actually much faster than I expected. Vincent and his crew (George and Pepe) were very nice and did not hesitate to wear a mask when I asked them (since I have young kids that cannot get a vaccine yet). They had to trouble shoot and figure out the best way to make the not perfectly square openings and the windows match both for function and aesthetics. Quite happy and glad I used them.
Pella windows are somewhat expensi ve, but we believe the quality is worth it. Also, service is excellent! John is very skilled, professional, and punctual. He is also very friendly and a pleasure to deal with.
Second time to use our friends at pella. They are very professional and do a great job!
Jesse was early which worked out perfectly and was very quick and thorough in his diagnosis of the window problem.
Jessie from Customer Service did a great job installing the screen door to our new sliding glass door. A part was missing at the original install, which was ordered and took another ten weeks to arrive. The part that came was not the right one. But Jessie, understanding that we had waited 10 weeks for the part, persevered and found the needed part! Thanks to Jessie for taking ownership of the situation and completing our project!
I was wanting to put in new windows, John was great. He took time to go over everything so I could make the decision that was best for me. He had samples to show through the meeting. He did not rush or pressure me into anything. He was personable paying attention to my needs and wants. He knows the products inside out. I did both windows as well as a new front door. I would recommend him to anyone I know.
My sals man, John Lewis was excellent. Knowledgable, responsive and most important, I trusted him. The installation team lead by Mr. Steven Alvarez was excellent. The team wore masks in our house for my wife who is immune compromised. They were polite, efficient and very friendly. The whole experience was enjoyable, My thanks.
Jessie was great and professional!! Outstanding!!!