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It was good
we had original custom sized Pella windows in the home but needed to replace lower level windows to meet egress requirements. they were not the most competitively priced but were the only company to guarantee they would meet the requirements. the custom windows took a little longer than i had hoped to get but met the installation date given and did a beautiful job replacing the windows without any damage to the inside or the outside. the guys worked super hard and fast to get in done in short order. we were very impressed.
PELLA windows and doors is a great company. Their staff are very professional and knowledgeable. They stand behind their work and have the best warranty in the market. I am extremely happy with the patio door I purchased, I am confident it will serve me well for many years. If your looking for a new window or door, I strongly recommend PELLA windows and doors.
Had pella install 3 of 4 of my basement windows. One egress. They don't do the concrete cutting you have to hire that out separately, which is kind of a pain but not awful. The widows are of high quality, work great. The wait time was long about 6 months. I ordered in March installed installed in September. Install is where they lost the star for me. My egress window was smaller than what we plan for the hole. So more buck had to be used that needed. The window jam didn't come out flush with the drywall and it wasn't cut properly around the window. Small details but when your paying for a premium product, its expected.
We were looking to have a front and balcony door replaced so we went to the Pella showroom to view the products available, we made an appointment with the representative there to get a quote based on our needs. When Rob Gross the estimator came To our house he spent the better part of 2 hours helping us chose a a product that would work. We had to alter our first choice on the front door because Pella would not allow Rob to make the choices we wanted . Rob was very professional and courteous and Pella is a great product unfortunately they could not offer us what we wanted and we chose to work with another company
Rob Gross is always very professional and personable. Had our first Pella window installed in 2005. Now all our upstairs windows and a recent purchase included a door to our upstairs deck. Gorgeous and a beautiful product, never any problems. Thank you, Philipia and Simon
Rob was very pleasant with a most welcoming demeanor - made us feel comfortable right away. He was knowledgeable about every aspect of our product down to the smallest detail and helped us make each little decision along the way. The windows look AWESOME! And all this while a pandemic was going on!!
The home needed three windows, new front door and screen door. Rob Gross and the team of installers were on time, polite, cleaned up after themselves each day and questions were answered clearly. With the colder weather, the proof is in the results. Their installations were done perfect - no more drafts. Use Pella - you will be pleased.
Over the last 8 years we have been fortunate enough to have Rob Gross as our sales representative each time we have installed Pella windows and/or doors. Rob is always extremely professional, informative and knowledgeable about all the different Pella products and is incredibly helpful in guiding us in the decision-making with respect to making the right choices for our home. It's always an absolute pleasure to deal with Rob! He always responds to my phone calls right away and is always willing to answer any questions I may have. We will continue to ask for Rob on our future purchases and I would highly recommend Rob, as well as Pella, to anybody considering purchasing new windows or doors. Thank you so much again Rob!
I dealt with Daphne. She was very prompt, very informative, not pushy at all, and could answer any of my questions and concerns. The whole process (all my windows and doors were replaced) went extremely well. The windows are high quality and the installation process went smoothly. I would highly recommend Pella Windows.
We have Pella windows and a sliding door in our home, all original, 30 years old. The screen door part to our sliding door had a small piece broken off at the top so that it was almost impossible to open and close. My husband took the upper track mechanism off and brought it in to Pella along with the measurements and pictures of the actual screen door we thought we would have to replace. Kevin seemed to really care! He helped us, he replaced the broken part from the track and now it works better than it has in years. We didn’t have to replace the screen door after all. He went above and beyond, what a great guy to deal with. Super customer service!
After meeting with Andrew during our Sales Consultation we knew that Pella was the right choice. His knowledge and information helped us choose the right product for our home and budget. Our experience with the installation team was also excellent and everyone who comes to our home comments on how beautiful our new windows look! We would definitely choose Pella again!
Rob was professional and put no pressure on me when he came out for my initial estimate on my home, and I found their prices fair considering the quality of product they sell. I decided to have all my windows done, including a new patio door. Logan and Brayden were my installation crew, and I noticed immediately that they were organized, efficient, and clean. Their work is amazing and my home looks fantastic! There was an immediate change in my home, it was warmer and more comfortable. If you want a superior window, with installation done right, you need to call Pella Windows! You DO get what you paid for! Shawn Lambert Bruderheim, Alberta
excellent service on our patio door maintenance. All is resolved now and we are enjoying our new and beautiful french door. Thanks you Pella Calgary!
Andrew Currie was extremely prompt, courteous, and knowledgeable with clear concise descriptions of the replacement product as a solution for our 30 year old Pella windows. He provided sensible, appropriate and excellent options.
A big thank you to Kevin Chichak! He was very informative and thorough when guiding me through the Pella Window Collections. I am very happy with their service and would highly recommend.
Rob, the sales rep was very informative and reassuring about the project we wanted done, replacing garden doors with sliding patio doors. No pressure, presented options and costs in a professional manner. We are excited to get them done in the fall.
I had all our windows and doors replaced by PELLA in Edmonton two years ago. I found Rob Gross (PELLA Edmonton) was great to work with to choose the window and door products that would best fit our house and budget. Rob was able to guide us through the number of options in a manner that was not too overwhelming and at the same time he was able to explain the pluses and minuses of specific products. We first ordered our windows and Rob was able to give us a good price on these products. The installation was managed through PELLA as well, and it went seamlessly (Logan was our installer). As our experience was very position with the windows, we order our doors through Rob at Pella about 4 months after the window installation. Again both the product selection and installation were timely and well done. After two years, we are still very happy with our selection and the product quality that we obtained with PELLA Edmonton. We found that PELLA was extremely responsive to any small maintenance issues or question that we have had over the last two years we have had their products. Additionally, PELLA Edmonton has gone out of its way to provide me with new window moulding for one of my windows that I needed this year due to a Kitchen renovation without cost, so this speaks to their commitment to their customer. I would highly recommend PELLA Edmonton and Rob Gross and team for window and door products and service.