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1 week ago  

Hired Pella to replace 4 patio doors with 2 windows and 2 doors. The salesman Ralph was easy to deal with a professional. He was also responsive. I got two quotes one from Pella and one from Anderson with no initial preference. Pella products were higher quality, less, expensive, and more attractive. It was a no brainer. Chris and Kayla performed the installation. They were professional and knowledgeable. They came when in the timeframe and didn’t stop working until it was done. They worked 9.5 hours straight. The product turned out incredible and drastically improved out home. We’re very happy customers. Picture: Top old, bottom new.

Trevor Loew

2 months ago  

Stuart Gollomp

2 months ago  

A Google User

2 months ago  

Such Great customer service at this Pella location. We are doing a DIY project with window and door replacements and our salesman Ralph Ruggiero made the ordering a breeze to ensure everything was correct to a tee! We had some issues with the actual products we received, but had nothing to do with this showroom but the manufacturer themselves but Lillian Campos made this part so easy and quickly came to the rescue to rectify all the issues we had with the product and I couldn’t of asked for anything more. The compassion and professionalism made the “stressful/disappointing” part really is easy. Even the service technicians I ended up dealing with were all so informative, polite, and super diligent. Overall, despite the “issues” we had with the product all the staff made it as easy and pleasurable for us as possible! Thank you guys for great customer service and putting your customers first!

A Google User

2 months ago  

Such Great customer service at this Pella location. We are doing a DIY project with window and door replacements and our salesman Ralph Ruggiero made the ordering a breeze to ensure everything was correct to a tee! We had some issues with the actual products we received, but had nothing to do with this showroom but the manufacturer themselves but Lillian Campos made this part so easy and quickly came to the rescue to rectify all the issues we had with the product and I couldn’t of asked for anything more. The compassion and professionalism made the “stressful/disappointing” part really is easy. Even the service technicians I ended up dealing with were all so informative, polite, and super diligent. Overall, despite the “issues” we had with the product all the staff made it as easy and pleasurable for us as possible! Thank you guys for great customer service and putting your customers first!

Tiffany Skurjo

2 months ago  

Very professional neat and clean installation

A Google User

2 months ago  

Very professional neat and clean installation

Gene Spatafore

2 months ago  

I needed to replace the vintage windows in my 1930’s cottage. Max Howard came out to look over the job and listened to my specific needs. We really wanted to retain the rustic feel, but get better insulation and light in. He was able to show me a window style that gave me what I wanted. And the stain choices made it possible to choose an almost perfect match. The crew who came to install were amazing! Cheerful, friendly and willing to let me “sidewalk” supervise. The head man willingly did the installation in the order I asked for, so I could move furniture out of their way as the went. Turns out I didn’t need to move anything and they graciously moved the one piece that did have to be moved. I was pleased to see that all exposed areas were caulked with silicone or foam insulation as appropriate. Best of all, there was no clean-up, they had drop cloths and covers where ever needed! I can already feel the difference inside. The rooms are not getting as hot as they were. I am so pleased that I chose Pella for my much needed windows. EileenSRN

A Google User

2 months ago  

I needed to replace the vintage windows in my 1930’s cottage. Max Howard came out to look over the job and listened to my specific needs. We really wanted to retain the rustic feel, but get better insulation and light in. He was able to show me a window style that gave me what I wanted. And the stain choices made it possible to choose an almost perfect match. The crew who came to install were amazing! Cheerful, friendly and willing to let me “sidewalk” supervise. The head man willingly did the installation in the order I asked for, so I could move furniture out of their way as the went. Turns out I didn’t need to move anything and they graciously moved the one piece that did have to be moved. I was pleased to see that all exposed areas were caulked with silicone or foam insulation as appropriate. Best of all, there was no clean-up, they had drop cloths and covers where ever needed! I can already feel the difference inside. The rooms are not getting as hot as they were. I am so pleased that I chose Pella for my much needed windows. EileenSRN

Eileen SRN

3 months ago  

We had virtually all of our windows replaced through Pella Windows and Doors of Monroe...while pricey, the windows met our quality expectations and the installation process couldn't have gone more smoothly. It's great to have working, well-insulated windows!

Kristen Phillips

3 months ago  

We had virtually all of our windows replaced through Pella Windows and Doors of Monroe...while pricey, the windows met our quality expectations and the installation process couldn't have gone more smoothly. It's great to have working, well-insulated windows!

A Google User

3 months ago  

I had excellent experience with pella windows. The deciding factor was our salesperson Ralph Ruggiero. He was very knowledgeable (I'm someone with a list of questions) and he answered them with no issue. He helped us get the best possible window for our application. 100% would recommend him!

Julian G

3 months ago  

I had excellent experience with pella windows. The deciding factor was our salesperson Ralph Ruggiero. He was very knowledgeable (I'm someone with a list of questions) and he answered them with no issue. He helped us get the best possible window for our application. 100% would recommend him!

A Google User

4 months ago  

It was so pleasant to deal with a company that does it right it from start to finish from their products to their sales executives to their installers. First thing-Ralph was on time!! Which told me that he values my time! Ralph was attentive and listened to my wants and needs and gave me severally options to consider. He was not overbearing but answered every question (and I have a ton!) I had extremely promptly. I changed my mind about 4 different times and Ralph was so pleasant and professional…he even explained everything that I needed to know and even answered some questions that I didn’t know I had. It was an important investment for me so I definitely did my research before I contracted Pella. I am so extremely happy I did! Now to installation day…Anton showed up at the time I was told he would be here (I am a stickler for promptness) and he put up a plastic barrier so that whatever dust he made wouldn’t make its way into the rest of the house…he was polite and extremely thorough! He went that extra mile to make sure everything was level and sealed correctly. And he cleaned up and made it look like he was never here! The door has been installed for about a week now and it is Great! The only con I have about the door is that the screen is on the inside. Ralph did tell me that it would be and I thought I would be ok with it but it strange..I am sure in time, I will be fine with it. Call Pella and ask for RALPH…he will take care of you and he is the nicest guys on our beautiful earth!!

Betty Silver

4 months ago  

It was so pleasant to deal with a company that does it right it from start to finish from their products to their sales executives to their installers. First thing-Ralph was on time!! Which told me that he values my time! Ralph was attentive and listened to my wants and needs and gave me severally options to consider. He was not overbearing but answered every question (and I have a ton!) I had extremely promptly. I changed my mind about 4 different times and Ralph was so pleasant and professional…he even explained everything that I needed to know and even answered some questions that I didn’t know I had. It was an important investment for me so I definitely did my research before I contracted Pella. I am so extremely happy I did! Now to installation day…Anton showed up at the time I was told he would be here (I am a stickler for promptness) and he put up a plastic barrier so that whatever dust he made wouldn’t make its way into the rest of the house…he was polite and extremely thorough! He went that extra mile to make sure everything was level and sealed correctly. And he cleaned up and made it look like he was never here! The door has been installed for about a week now and it is Great! The only con I have about the door is that the screen is on the inside. Ralph did tell me that it would be and I thought I would be ok with it but it strange..I am sure in time, I will be fine with it. Call Pella and ask for RALPH…he will take care of you and he is the nicest guys on our beautiful earth!!

A Google User

4 months ago  

Pella's representative, Gary Meselsohn was very professional and informative when he came to measure our windows and door. He gave us several options to choose from and was very knowledgeable about the different products. He let us take our time in choosing and we are very happy with his service and follow up. Gary, thank you for making the process easy and enjoyable.

A Google User

4 months ago  

Pella's representative, Gary Meselsohn was very professional and informative when he came to measure our windows and door. He gave us several options to choose from and was very knowledgeable about the different products. He let us take our time in choosing and we are very happy with his service and follow up. Gary, thank you for making the process easy and enjoyable.

MargoAgogo G

4 months ago  

Gary M was fantastic to work with. I have confidence he knows his products and the best options for paying for these replacement windows.

Chris Nolan

4 months ago  

Gary M was fantastic to work with. I have confidence he knows his products and the best options for paying for these replacement windows.

A Google User

4 months ago  

From start to finish I was very happy with the entire Pella team. I was also impressed with the installer Pella hired to get the job done. His attention to detail, cleaning up at the end of the day and answering any questions I had.

A Google User

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