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Norman Poirier was amazing,extremely knowledgeable and on time. He explained the products with such detail and gave us so many options. Definitely we will use Pella for our windows replacement.
We are in the process of receiving estimates for window replacements. I chose Pella first since we recently had Pella sliding doors put in and we have been very satisfied with the product and customer service. The salesman Norm was professional, knowledgeable and willing to give us estimates with a few different options to meet our needs and still remain in budget. I was impressed with his honesty and lack of "pushy salesman" attitude. He was aware that we are getting other quotes but did not bad mouth any of the other companies and simply said to get back to him when a decision has been made. He even fixed a problem with one of the existing windows (not Pella) that we had trouble getting the original company take care of. Thanks Norm!
Norman Poirier was prompt, professional and explained all of our options for replacement doors and windows. The "No" for "Did you use this business" is because we haven't made a final decision yet (lots going on).
My boyfriend and I are new home owners and wanted to get a ballpark estimation on new windows for our entire home. Norman P came and gave us an excellent run-down on the costs and benefits of new windows. He was incredibly knowledgeable, kind, and funny! When we're ready to move forward with the renovation we will definitely be calling Norman at Pella!
Just had Norman Poirier come to my home to give us an estimate on window replacements. He was very professional and friendly. He was very knowledgeable of their product and installation. Even though we told him that we had to discuss the quote before we signed he was friendly and polite to the end.
We contacted Pella to get a quote to replace the main entry door of our house. They sent a representative, Norman Porier, to us for an in-home consultation. We had been finding that the options for replacing a front door are vast and difficult to sort through with online tools or even at the local home improvement stores. Norman was great; very helpful in listening to our wishes/style preferences and figuring out what would work with our specific entry situation. It does seem like he was able to put together the right kind of door that my wife is wanting, though it's hard to know for sure because even the tools available to him don't result in an actual "picture" of what our exact configuration will look like. Even still, we felt more confident in his ability to configure the correct door as opposed to others we had spoken with in the chain stores. He knew his product line very well. It was also nice that it's a complete solution, including installation. Easier than having to pic out a door and then separately find someone to install it. The only bummer for us was the cost; the final price was significantly more than all of the other options we are considering with local home improvement stores and private contractors who use their own building material suppliers.
Norm came out to give us an estimate. He was professional and funny. We enjoyed his company. We plan on using this company in the future.
Had the opportunity to meet with sales rep Norman Poirier. Personable, friendly and he does not unnecessarily upsell the product. Surprisingly, the order came in early and Pella was able to install 3 weeks earlier than the 6-7 weeks scheduled. There were a couple of hiccups along the way that Norman resolved quickly and with great satisfaction. The installers were master craftsman and the finished woodwork stands out above the windows themselves. Early signs of the window quality are positive and I am confident that Pella will address any concerns should they arise.
We're using Pella to replace some of our windows. Norm did a great job explaining everything and making sure we got the right products.
I was very satisfied with the quality of the windows and the superior installation. Communication from the seller was, on a scale of 1 to 10 about a 3. No follow-up or pre-installation date conformation. Cancellation of the installation on the day it was supposed to begin. Phone calls that we not returned. Emails that were not answered. No follow-up from the original salesman. Lots of issues for a product that cost almost $17,000.
We had a great experience with Norm Poirier for our window and door estimate. Norm provided a thorough overview of the product and company, walked us through our options, and answered all of our questions on the process. The detailed estimate was provided very quickly. While we ended up going with another option, I would highly recommend considering Pella for your projects.
Norman is very professional and friendly. I had a great experience discussing our options with him. We are still in the decision making phase, and with the information Norman provided we are able to make an informed decision on our exterior door projects.
I did not end up replacing my windows, but had excellent service from Sales Consultant Norman Poirier. He was very professional in every aspect, on time, courteous. They have a great product. Please ask for Normand to do your window survey.
We used Pella to build 35 years ago and were pleased. So I recently had a visit/quote with Norman Poirier for replacement windows. Probably the best interaction with a window representative I've had to date. Informative, personable and with good input for my situation and insight into the Pella line Thank you
Despite not deciding on Pella at this time, salesman Norman Poirier was extremely professional, polite, and knowledgeable when it came to our walkthrough and estimate. I would highly recommend him to anyone interested in receiving any type of window service.
Met with Norm Poirier to discuss replacing our slider door. He was polite, informative and knew his stuff.
Norman was our representative, he was very friendly, knowledgeable and professional. It was an overall great experience and we would recommend him to others