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Reid was very knowledgeable about the products and the surrounding architectural requirements of a heritage home. It was quite pleasant to discuss the structural and aesthetic requirements with someone trained in architecture.
Had windows installed several years ago and was pleased with service. Need several more windows done.
Wow we couldn't be happier with our front doors. Collin was amazing to work with and so patient as we chose the colors, kind and material for our door. By listening to us and having the patience to find the doors that we would be happy with he came up with a solution that we enjoy everyday. We enjoyed every aspect of our experience with Pella from the sales to the installation and now we have something beautiful that we enjoy everyday! Thanks to the amazing team.
Great experience. Pleased with product and the team at Pella.
A high quality product installed as and when promised. The sales experience was very good, in that it was professional, low pressure and even enjoyable. Collin Koorzen worked hard to give us what we needed, instead of merely selling us windows. The finished product is exactly as promised. Can you tell we're very pleased with the entire experience?
We love our Pella windows. Collin was great to deal with. We got what we wanted. The installation team was also super. 2 days and our 13 windows where installed. Those were long days and the coldest we have had this winter. We are HAPPY! We feel and see the difference. Thank you Pella Team!
I recently ordered the Pella Architect patio door through Jeff and I was very pleased with the door. It was delivered on time, it's great quality and the service was excellent. We shopped multiple companies and we are very happy with our decision to go with Pella.
I find that Pella products are of a superior quality. I had a particularly pleasant experience with Collin the sales rep, he took his time to explain everything to me, on multiple occasions, to ensure I understood my options and ultimately selected the best product for my needs and budget.
We are really pleased without our new windows. Our overall experience was great. Jeff really helped us make an informed decision on our new windows and their crew did an excellent install job. They were quick, quiet and clean. Most importantly great workmanship and nice finishing.
Good product, good service!
I was assisted by Collin Koorzen, who came out to the house to meet and discuss custom solutions for a new front door. I found him to be very responsive, and he took care to understood my requirements. The designs and proposals provided were well done. He did additional research on design, materials and pricing on my behalf.
We have used Pella Windows for complete window replacement in both of our homes. The experience has been wonderful and our sales representative, Jeffrey Darabaner, went above and beyond.
collin sales person was excellant,he is very educated with their product and gives the best advise for his coustomers,friendly and understand coustomers needs and budget
Colin at the Ottawa branch was awesome. He clearly prioritizes his customers wants and needs versus selling as much of his product as possible through the whole process. He never came across as a salesman whose his sole concern was to sell his product over ensuring his customers needs where met. When we started this process, Pella was a distant third in terms of choices for us, but due to Colin’s knowledge, honesty, professional approach, persistence and follow up, he turned #3 to number 1. Needless to say we highly recommend giving Colin and Pella a call for your window and doors.
The in house service with Collin was excellent. He knows Pella products well; he was able to speak articulately about their quality and helped us discern the best for our home. He was very responsive to every inquiry along the way. We appreciated his every effort to get the best value for our money. We look forward to the installment.
Jason met us in the showroom and explained the repair versus new installation in a way we could understand. When he and Collin came to the house they were very professional and answered all our questions. It was a pleasure dealing with these two fellows who really knew their stuff and were so personable with us.
We were looking for a wooden entry door for our house and were pleased to find a company here in Ottawa that offered that option. We are very pleased with the options found at Pella; mahogany oversized traditional. Jason was very helpful (également bon service en français) for the first questions, followed by equally great service from Collin. He came over twice to our house to make sure our choices were feasible.
Jeff was professional, helpful and excellent while selling us a new window and patio door. He provided several options to us, clarified the benefits and differences of each of the products and facilitated our decision making as we chose options.